Associate Ii, Customer Care

3 months ago

Gurgaon, India Boston Scientific Corporation Full time

**Associate II, Customer Care**:

- Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Job Specific Information**

Title:
**Associate II, Customer Care**

**Location**:
**Gurgaon, India**

Function:
**Global Business Services**

**Purpose Statement**

Process orders as assigned meeting timeline, Quality, Productivity and Incident target consistently. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

**Key Responsibilities**
- Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required
- Process complex country-specific orders & EDI fall-outs
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request
- Control and send out invoices
- File ordering documents and related records
- Handle service complaints from customers and/or sales representatives
- Follow-up short term consignment stocks with customers and sales representatives
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
- Handle backorders
- Should be flexible to work in different shifts.
- Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned

**Quality System Requirements**

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Skillset Requirements**
- Performs complex or specialized assignments usually in the nature of projects, requiring working independently.
- Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
- Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
- Contacts are typically with individuals within own Function and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
- Language: Fluent in English. An additional language is an asset

**Basic Qualification**
- Bachelor’s degree required; MBA desirable
- International experience - Self-awareness of communication styles and cultural / global differences

**Requisition ID**:563288

**Job Segment**:Supply Chain, Medical Device, MBA, SAP, Customer Service, Operations, Healthcare, Management, Technology

  • Associate Ii, Customer Care

    3 months ago

    Gurgaon, India Boston Scientific Corporation Full time

    **Associate II, Customer Care**: - Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • Associate Ii, Customer Care

    3 months ago

    Gurgaon, India Boston Scientific Corporation Full time

    **Associate II, Customer Care**: - Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • Care Coordinator Associate

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Position** **Work Location Education Qualification** **Responsibilities**: **Care Coordinator Associate/ Manager** **Gurgaon** **Graduation in any field** Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. Achieve monthly targets by properly counselling the patient about our...

  • Care Coordinator Associate

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Position Care Coordinator Associate/ Manager** **Work Location Gurgaon** **Education Qualification Graduation in any field** **Responsibilities**: 1. Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. 2. Achieve monthly targets by properly counselling the patient about our services. 3. Being...

  • Customer Care Associate

    3 months ago

    Gurgaon, India Hashmap Full time

    We are currently seeking a Customer Care Associate to join our team in Gurgaon, Haryana, India. - L1 Helpdesk Support - Associate - Should have good analytical and decision making skills - Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups - Should be willing to work in 24 x 7...

  • Care Coordinator

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Role: - Care Coordinator Associate/Manager** **Work Location: - Gurgaon** **Roles & Responsibilities**: Position - Care Coordinator Manager Work Location-Gurgaon Education Qualification-Graduation in any field Work Experience - 1+ years of experience in Business Development profile **Responsibilities**: 1. Understanding a patient's profile and...

  • Care Coordinator

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Position Care Coordinator Associate/ Manager** **Work Location Gurgaon** **Education Qualification Graduation/Post Graduation in any field** **Responsibilities**: 1. Understanding a patient's profile and resolving their queries to make them aware of Pristyn's offerings. 2. Achieve monthly goals by properly counselling the patient about our...

  • Care Coordinator Associate

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Responsibilities**: Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. Achieve monthly sales targets by properly counselling the patient about our services. Beingsensitivetoapatient'sneedsandguidingthemthroughouttheirjourney. Coordinating with different departments to achieve the desired...

  • Care Coordinator Associate

    3 months ago

    Gurgaon, India Pristyn Care Full time

    **Responsibilities**: Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. Achieve monthly sales targets by properly counselling the patient about our services. Beingsensitivetoapatient'sneedsandguidingthemthroughouttheirjourney. Coordinating with different departments to achieve the desired...

  • Customer Care Associate

    3 months ago

    Gurgaon, India Hoopoe Infoedge Pvt Ltd Full time

    We are Hiring !!! **Role : Customer Care Associate** **Location: Gurugram, Haryana** **Language : Marathi and Telugu** Qualification: 12th / Graduate Experience: 0- 1 year Salary : 15k - 18k CTC Shift : General shift and Rotational Week off **Roles and Responsibilities**: Understanding the products and services provided by the company. Preparing...

  • Care Coordinator

    3 months ago

    Gurgaon, India PRISTYN CARE, GHV ADVANCED CARE PVT. LTD Full time

    **About the Job** **Position**: Care Coordinator Associate/ Manager **Work Location**: Gurgaon **Education Qualification**: Graduation in any field **Work Experience**: 1+ years, Freshers are also welcome **Responsibilities**: 1. Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. 2. Achieve...

  • Assistant Manager Customer Care/ Service

    4 months ago

    Gurgaon, India timesjobs Full time

    Job Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...

  • Nri Customer Care

    3 months ago

    Gurgaon, India EBS Full time

    Dear Folks, Hiring for Associate Sales Consultant & Customer care for reputed clients in Gurgaon. **Mandatory Condition for Applying-** **Joining Period must be more than 10 Days** **Process**:Customer care **Position Title**:Associate Sales Consultants / Process Associate Reports to: #Team Leader Function: Operations **#Location: Gurgaon.** - Handle...

  • Assistant Manager Customer Care/ Service

    4 months ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...

  • Care Coordinator

    3 months ago

    Gurgaon, India PRISTYN CARE, GHV ADVANCED CARE PVT. LTD Full time

    **Position Business Development Associate** **Work Location Gurgaon** **Education Qualification Graduation in any field** **Responsibilities**: 1. Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. 2. Achieve monthly sales targets by properly counselling the patient about our services. 3. Being...

  • Customer Service Associate Ii

    3 months ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. - Troubleshoots...

  • Customer Care Executive

    7 days ago

    Gurgaon, India DocIndia.org Full time

    Job Description Urgently Hiring Customer Care Executive(3 Positions Vacant)Out Bound & Inbound Sales x 2 Support Helpdesk x1 Freshers Are Welcome to ApplyCompany Description DocIndia is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality...

  • Customer Care Service

    3 months ago

    Gurgaon, India Vlebazaar Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Care Executive

    7 days ago

    gurgaon, India DocIndia.org Full time

    Job DescriptionUrgently Hiring Customer Care Executive  (3 Positions Vacant)Out Bound & Inbound Sales x 2Support Helpdesk x1Freshers Are Welcome to ApplyCompany DescriptionDocIndia is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality...

  • Customer Care Executive

    3 months ago

    Gurgaon, India BAEBEAU SKIN CARE EMBODIES Full time

    **Customer Support Executive Job Description** Baebeau is looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional...