Customer Support Executive
2 months ago
**Key Responsibilities**:
- Product Knowledge: Possess a deep understanding of the company's products or services, including features, benefits, and troubleshooting techniques.
- Problem-Solving: Diagnose and resolve customer issues in a timely and efficient manner, using appropriate tools and resources.
- Customer Satisfaction: Strive to provide a positive and satisfactory customer experience through excellent communication and problem-solving skills.
- Documentation: Maintain accurate records of customer interactions, including inquiries, resolutions, and feedback.
- Process Improvement: Identify opportunities for process improvement and suggest solutions to enhance customer satisfaction and efficiency.
- Team Collaboration: Work closely with other departments, such as developer and tester team, to ensure seamless customer service.
**Qualifications**:
- Strong communication skills, both verbal and written
- Excellent problem-solving and troubleshooting abilities
- Ability to multitask and prioritize tasks effectively
- Customer-oriented mindset with a focus on providing exceptional service
- Proficiency in relevant computer software and tools
- Experience in customer service or a related field is preferred
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹25,000.00 per month
**Benefits**:
- Work from home
Shift:
- Day shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
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