Tele Caller Executive

6 months ago

Delhi Delhi, India Care Oxy Healthcare Service Pvt Ltd. Full time

**Job Summary**:
A telecaller is responsible for making outbound calls to customers, prospects, or leads with the objective of selling products or services, providing information, or gathering data. They must maintain a positive and professional attitude while engaging with customers over the phone.

**Key Responsibilities**:
**Make Outbound Calls**: Initiate phone calls to potential customers or leads from a provided list.

**Customer Engagement**: Engage with customers in a friendly and persuasive manner, answering their questions and addressing their concerns.

**Product or Service Promotion**: Promote and explain the features and benefits of the products or services offered by the company.

**Sales and Lead Generation**: Achieve sales targets by persuading customers to make a purchase, subscribe, or take desired actions. Generate leads and provide qualified leads to the sales team.

**Data Collection**: Conduct surveys, gather customer feedback, and update customer information in the company's database.

**Product Knowledge**: Maintain a good understanding of the products or services offered by the company to effectively communicate their value to customers.

**Compliance**: Adhere to all applicable regulations, including Do-Not-Call lists, telemarketing rules, and customer privacy regulations.

**Record Keeping**: Maintain detailed records of customer interactions, including call results, feedback, and actions taken.

**Follow-up Calls**: Make follow-up calls to customers to nurture leads and ensure customer satisfaction.

**Feedback and Reporting**: Provide feedback to supervisors or management regarding customer responses, call quality, and areas for improvement.

**Targets and Quotas**: Meet or exceed daily, weekly, or monthly sales targets and quotas.

**Qualifications**:

- High school diploma or equivalent; additional education or relevant training is a plus.
- Previous experience in telemarketing, customer service, or sales is beneficial.
- Excellent verbal communication skills and active listening abilities.
- Persuasion and negotiation skills.
- Familiarity with sales and customer relationship management software.
- Ability to handle rejection and maintain a positive attitude.
- Strong time management and organizational skills.
- Knowledge of the company's products or services.

**Work Environment**:
Telecallers typically work in a call center or office environment. They spend most of their working hours on the phone, making outbound calls. The work hours can vary, including daytime, evening, or weekend shifts, depending on the company's needs.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)
- total work: 1 year (preferred)
- tele sales: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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