Process Advisor

7 months ago

Chennai Tamil Nadu, India Barclays Full time

Job Title : Process Advisor
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
The HR Operations General team supports colleagues, line managers, and other HR colleagues with transactions relating to various aspects of the colleague lifecycle, through the provision of professional and consistent service. The advisor will work with the team to ensure that the transactions are processed within agreed SLAs with delivery of an exceptional colleague experience being at the centre of what is delivered.

What will you be doing?
- Ensure that the transactions are completed within the SLA.
- Collaborate with the internal stakeholders for follow-up actions.
- Capture accurate information and details in the case management tool.
- Completion of the tasks daily and adhere to the timelines agreed.
- Adhere to organizational wide information security policies and procedures.

What we’re looking for:

- Flexibility in hours of work and ability to work changing shifts patterns.
- Ability to learn and adapt to frequent changes.
- Ability to understand and impart any procedural changes.

Skills that will help you in the role:

- Experience of working in a HR Shared Services/Operational environment managing a Global service across multiple regional teams and a broad group of stakeholders
- Bachelor's Degree or equivalent experience
- Good written & verbal communication.
- Good problem-solving skills. Able to identify and collaborate effectively with relevant stakeholders.
- Knowledge of HR Systems like Workday, SAP, Service now etc.

Where will you be working?

Chennai

Be More at Barclays

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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