Telecaller
6 months ago
Job Description:
The primary responsibility of this role is to make outbound calls to manage and coordinate logistics, handle returned orders, and ensure customer satisfaction
Key Responsibilities:
- Make outbound calls to customers regarding their orders, delivery schedules, and returned items.
- Provide information and support related to logistics and returns processes.
- Address customer inquiries and resolve issues promptly and professionally.
- Coordinate with the logistics team to ensure timely delivery and handling of returns.
- Follow up on returned orders to ensure customer satisfaction and proper resolution.
- Stay updated on company policies and logistics procedures.
**Requirements**:
- High school diploma or equivalent.
- Proven experience as a tele caller or in a similar sales/customer service role.
- Basic computer skills and familiarity with Microsoft excel.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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