Front Office Associate

2 months ago


Mumbai, India MELUHA THE FERN AN ECOTEL HOTEL Full time

_**Perform all check-in and check-out tasks**_
- _**Manage online and phone reservations**_
- _**Inform customers about payment methods and verify their credit card data**_
- _**Register guests collecting necessary information (like contact details and exact dates of their stay)**_
- _**Welcome guests upon their arrival and assign rooms**_
- _**Provide information about our hotel, available rooms, rates and amenities**_
- _**Respond to clients’ complaints in a timely and professional manner**_
- _**Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs**_
- _**Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests**_
- _**Upsell additional facilities and services, when appropriate**_
- _**Maintain updated records of bookings and payments**_

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Ability to commute/relocate:

- Powai, Mumbai, Maharashtra 400076: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: One location

**Speak with the employer**
+91 9664452473



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