Backup Administrator and Netapp

7 months ago

Mumbai Maharashtra, India Av People Kart Pvt Ltd Full time

**Job title: NetApp Administrator**
**Location
- Mumbai (Santacruz)**
**Qualification
- B.Tech/B.E. (Technically certified preferred)**
**Experience
- 4 to 6 Years**

1: - Will Manage Netapp, EMC and Lenovo Storages ( Ontap OS ). Plan Storage capacity, performance tuning and Monitoring. Build
storage infrastructure to support the business Environment. Recommends, develops and enforces policies and procedures for
maintaining the security and integrity of data.

2: - Coordinate with a storage vendor for case logging and resolving problems with storages. Periodically collect storage configuration
backup and secure.Create utilisation report and plan to share with customers. Manage and configure SAN, NAS, Export Policies,
Zoning as per customer requirements.
- Handle customer tickets (interrupt) and auto-generated tickets (incident)
- Provide primary on call support 24x7
- Incident Management and customer communications
- Alarm detection and handling
- Responsible for level 2 Troubleshooting and Error Management
- Call-out/Escalations as needed
- Trouble Ticketing
- Review and awareness of maintenance activity
- Maintain Documentation as it pertains to the execution of this SOW
- Reporting Requirements
- Handling escalations passed on by L1

**Job Requirement**
- Fluent oral and written communication skills Excellent interpersonal and organization
- skills.
- Demonstrated ability to capture and document all relevant details pertaining to a
- support issue or request.
- Positive thinker, confident, presentable, enthusiastic, resilient, and team player
- Ability to present technical information to a varied audience over the phone
- Ability to follow special instructions and other knowledge documentation to
- determine the appropriate path to resolution for customers before consulting and/or escalating issues to other service department staff members.

Pay: ₹300,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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