International Voice Process Assoiciate
3 weeks ago
**International Voice Process Assoiciate**
**overview**:We are seeking a skilled and motivated individual to join our team as a US Voice Process Associate. The role primarily involves handling inbound and outbound calls to assist customers with inquiries, provide information, resolve issues, and ensure exceptional customer service.
**Responsibilities**:
- Manage incoming calls in a professional and courteous manner, addressing customer inquiries and concerns effectively.
- Make outbound calls to follow up on customer issues, conduct surveys, or provide information as necessary.
- Navigate computer systems to accurately document customer interactions and update information.
- Collaborate with other team members and departments to resolve complex customer issues.
- Meet or exceed daily/weekly/monthly performance metrics, including call handling times, quality scores, and customer satisfaction ratings.
- Adhere to company policies, procedures, and compliance guidelines during customer interactions.
- Continuously develop product knowledge and stay updated on company offerings to provide accurate information to customers.
**Salary**: ₹8,086.00 - ₹46,817.21 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 7816031373
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