BPM Expert

4 weeks ago

Kolkata, India 2COMs Full time

**JOB ROLE : BPM Expert**

***
- Elicitation & collaboration, business needs, functional & non-functional requirements gathering workshopsCustomer Experience Management
- Analysis of As-is & To-be states, and mapping processes using process flow and swim lane diagrams
- Specialist for Business case for Transformation and process redesign initiatives
- Consulting & Analytics
- Lean Six Sigma and GB certified

***

**Requirements**:

- QUALIFICATION
- Bachelor's degree in business management, project management, or in a related field.
- A Master's degree in business administration will be advantageous.
- Lean Six Sigma and GB certified Advanced Excel and VBA
- Developer certification
- Java/.Net/ASP.Net/Javascript/ HTML/RPA/Python, etc

EXPERIENCE
- More than a decade of digital experience covering digital strategy, UX, engagement, production, and Quality SME roles both client-side and with marketing agencies.
- SKILLS
- Evaluating existing business processes.
- Determining and outlining business process improvements.
- Coordinating business process improvement strategies with internal stakeholders.
- Overseeing all aspects related to the implementation stages of business process improvement initiatives.
- Analyzing and monitoring implemented changes to business processes and making adjustments as needed.
- Guiding and supervising personnel who were assigned specific tasks.
- Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.
- Presenting progress reports and integrating feedback.
- Revising and updating procedures and policies.
- Exceptional leadership, collaboration, and communication skills.
- Superb recordkeeping, time management, and organizational skills.
- Advanced analytical and problem-solving skills.

**Benefits**:

- SALARY : Hike on Last drawn salary depending on interview and skill set

**Job Information**:
Salary

**500000 - 2000000**
***

Work Experience

**Open for Both**
***

City

**Kolkata**
***

State/Province

**West Bengal**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**700001

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