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Customer Support Executive

1 month ago

Pune, India Seco Full time

Seco is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary, hole making and tooling system, for over 80 years, we have been more than just a cutting tool provider. We develop and supply the technologies, processes and supports that manufacturers depend on to maximize productivity and profitability. Seco is present in over 75 countries and employs about 4000 people.

Seco Tools India Pvt. Ltd. is looking for,

Customer Support Representative

Work Time : Working in 3 shift as per the region you are supporting

Location : Koregaon Bhima, Pune

Our brand-new Indian Support Center is supporting all our Customer Service teams to drive our turnover increase and profitability, always with the Customer in focus. We have representatives located in several countries all over the world, creating a diverse environment and holding a high level of expertise. We’re now looking for Sales Support Representatives to strengthen our team and safeguard our interests going forward, located in India, Pune.

Your mission

In this role, you’re part of creating true customer value - both in the pre and aftermarket. You’re the main administrative support for our customer service representatives and your main responsibilities include, for the starting:

- Order tracking and customer service follow up
- Tracking, maintaining and fixing broken supply chain links
- Collborating with cross fucntion team to fixing late order & other tasks
- Data Analytics and Activities Follow Up, Business intelligence reports
- Close communication to the local CS teams in all the countries

These activities could evolve in some months, based on performance and success of the new team built, and include:

- Master Data Maintenance
- Price Control
- Customer Order Monitoring (Pro-activeness)
- Purchase Order Management
- Internal Inventory Control
- CRM

**Profile**:
We are able to learn or have already a good knowledge of our supply chain and logistics flow and have a deep understanding of our supporting systems such as M3 (ERP) and Sugar (CRM). Since this role needs a very close collaboration with our customer Service team is in focus, you need excellent communication skills, both verbal and written English. Knowledge of additional European or Asian languages is highly appreciated.

Your personality is key in this role. You’re curious and have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently in your daily work. Since you’re in daily contact with internal areas of the organization you need to build and leverage on a great internal global network. With your social skills and an exceptional service mentality you contribute to create a world-class customer experience.

You possess a Diploma/Bachelor’s degree or equivalent manufacturing industry experience > 5 years of customer service or support experience. You are highly proficient in the Microsoft Office 365, experience in working with Microsoft excel will formulas & working with ERP systems will be added advantage.

Our Seco culture

All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our

LinkedIn

or

Facebook

to get to know us and our products further.
- At Seco Tools we develop and offer advanced products & solutions that makes metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees thru the shared values: Passion for our customers, Family Spirit, Personal commitment._

How to apply:

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