Customer Care Executive

3 months ago


Mansarovar Jaipur Rajasthan, India Addreach Media Full time

**Job Title**:
Work-From-Home Customer Care Executive

**Company**:
**Misslacy** - Your Fashion Secret

**About Misslacy**:
Misslacy is a fast-growing fashion accessory brand offering a range of stylish, high-quality products designed for modern women. We take pride in delivering exceptional customer service and are now looking for a dedicated customer care executive to join our team. If you have a passion for customer satisfaction and want to be part of a vibrant, innovative brand, we’d love to hear from you

**Job Overview**:
**Key Responsibilities**:

- **NDR (Non-Delivery Report) Management**: Proactively resolve issues related to non-delivery by contacting customers and ensuring successful order fulfillment.
- **Abandoned Cart Recovery**: Call customers who have abandoned carts and encourage them to complete their purchase. This task includes providing personalized assistance and addressing customer concerns that may have led to cart abandonment.
- **Record Keeping**: Maintain accurate records of all customer interactions, including calls made, issues resolved, and feedback collected.
- **Reporting**: Provide regular updates on the number of resolved NDR cases and recovered abandoned carts.

**Required Skills and Qualifications**:

- Excellent communication skills in both Hindi and English.
- Prior experience in customer service or a similar role is a plus.
- Basic computer skills and experience with CRM tools or call tracking software.
- Ability to work independently and meet targets.
- Strong organizational skills and attention to detail.

**Salary and Incentives**:

- **Base Salary**: ₹8,000 per month.
- **Incentives**:

- 5% of the revenue generated from successfully recovered abandoned carts.

**Earning Potential**:

- Based on performance, the monthly earning potential can range from **₹10,962.50 to ₹15,425** depending on the number of abandoned carts recovered, with the following estimates:

- **At a 20% recovery rate**: ₹10,962.50 per month.
- **At a 30% recovery rate**: ₹12,462.50 per month.
- **At a 50% recovery rate**: ₹15,425 per month.

**Working Hours**:

- Full-time, flexible hours. However, availability during key business hours is required to manage customer queries and ensure timely follow-ups.

**Why Join Misslacy?**
- Opportunity to work with a growing fashion brand in India.
- Flexible, work-from-home arrangement.
- Performance-based incentives that reward your hard work.
- Be part of a brand that values customer satisfaction and innovation.

**How to Apply**:
Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



  • Mansarovar, Jaipur, Rajasthan, India Sigmosis Full time

    **Job Opening: Customer Care Executive** Are you someone who loves helping others and has a knack for effective communication? Join our team and be the friendly voice for our customers! **Position**: Customer Care Executive **Location**: Mansarovar, Jaipur **Salary**: Up to ₹12,000 CTC (Depending on Interview) **Shift**: Day Shift **Timing**: 10:00...


  • Mansarovar, Jaipur, Rajasthan, India Sigmosis Full time

    **Job Opening: Customer Care Executive** Are you someone who loves helping others and has a knack for effective communication? Join our team and be the friendly voice for our customers! **Position**: Customer Care Executive **Location**: Mansarovar, Jaipur **Salary**: Up to ₹12,000 CTC (Depending on Interview) **Shift**: Day Shift **Timing**: 10:00...


  • Mansarovar, Jaipur, Rajasthan, India The Curious Staffing Full time

    Looking For customer care Executive - Excellent /Communication Needed - 5.5 Days Working - Rotational Shift - Rotational Week Off - Salary - 25K CTC- 30K CTC - Location - Jaipur **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay...


  • Mansarovar, Jaipur, Rajasthan, India First Attempt Skills Private Ltd. Full time

    Customer care executive We are seeking customer-oriented individuals to join our team as Customer Service Representatives in jaipur.. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction. **Responsibilities**: 2. Provide accurate and...


  • Mansarovar, Jaipur, Rajasthan, India First Attempt Skills Private Ltd. Full time

    Customer care executive We are seeking customer-oriented individuals to join our team as Customer Service Representatives in jaipur.. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction. **Responsibilities**: 2. Provide accurate and...


  • Mansarovar, Jaipur, Rajasthan, India JAIPUR MORNI Full time

    **Job Opening**: Customer Care Executive **Location**: Jaipur, Rajasthan **Key Responsibilities**: - Monitor and ensure timely reverse pickups and smooth parcel deliveries. - Coordinate with courier partners to address any logistics challenges or escalate issues as needed. - Process customer refunds promptly and accurately. - Maintain a high level of...


  • Mansarovar, Jaipur, Rajasthan, India Ambitious Global services Full time

    **Position - Customer Care Executive** **Location - Jaipur** **Qualification**:Undergraduate/ Graduate both are eligible. - With excellent communication skills both written and verbal communication in English. - Immediate Joiners Preferred. - Fresher and experience both can apply. - Comfortable with night Shifts. **Job Types**: Full-time,...


  • Mansarovar, Jaipur, Rajasthan, India Ambitious Global services Full time

    **Position - Customer Care Executive** **Location - Jaipur** **Qualification**:Undergraduate/ Graduate both are eligible. - With excellent communication skills both written and verbal communication in English. - Immediate Joiners Preferred. - Fresher and experience both can apply. - Comfortable with night Shifts. **Job Types**: Full-time,...


  • Mansarovar, Jaipur, Rajasthan, India EtchHR Full time

    Process: Voice + Non-Voice (Blended Process) + Chat Process Requirements: Excellent communication skills in English Shift: Rotational Shifts Experience: 0 to 4 years Qualification: Graduation **Job Type**: Full-Time **Salary**: 18k to 34k CTC Location: Mansarovar, Jaipur (Rajasthan) We are urgently hiring for the position of BPO Customer Care...


  • Mansarovar, Jaipur, Rajasthan, India Addreach Media Full time

    **Company**: **Misslacy** - Your Fashion Secret **About Misslacy**: Misslacy is a fast-growing fashion accessory brand offering a range of stylish, high-quality products designed for modern women. We take pride in delivering exceptional customer service and are now looking for a dedicated customer care executive to join our team. If you have a passion for...


  • Mansarovar, Jaipur, Rajasthan, India Enser Communications Private Limited Full time

    Company Description: - Enser Communications Limited in Jaipur specializes in helping clients manage their Customer life cycle through BUSINESS PROCESS MANAGEMENT (BPM). Enser focuses on creating value-driven, vigorous, integrated, and efficient consumer-interaction processes in the Indian market. Their customized end-to-end consumer interaction solutions...


  • Mansarovar, Jaipur, Rajasthan, India Grow Hopes Full time

    **Job Profile**: Customer Care Executive **Location**:Jaipur (Work From Office) **Salary**: ₹27,000 to ₹32,000 CTC (Annual Income) - Based on interview, experience, and qualifications **Responsibilities**: - Escalate customer queries via call, phone, chat, and mail. - Resolve issues for international customers. - Provide the best resolution to...


  • Mansarovar, Jaipur, Rajasthan, India Grow Hopes Full time

    **Job Profile**: Customer Care Executive **Location**:Jaipur (Work From Office) **Salary**: ₹27,000 to ₹32,000 CTC (Annual Income) - Based on interview, experience, and qualifications **Responsibilities**: - Escalate customer queries via call, phone, chat, and mail. - Resolve issues for international customers. - Provide the best resolution to...


  • Mansarovar, Jaipur, Rajasthan, India Grow Hopes Full time

    **Job Profile**: Customer Care Executive **Location**:Jaipur (Work From Office) **Salary**: ₹27,000 to ₹32,000 CTC (Annual Income) - Based on interview, experience, and qualifications **Responsibilities**: - Escalate customer queries via call, phone, chat, and mail. - Resolve issues for international customers. - Provide the best resolution to...


  • Mansarovar, Jaipur, Rajasthan, India Arm of india Full time

    Profile : Customer Care Executive Qualification : 12th Pass Salary : 10,000 + Incentives Location : Mansarover (Jaipur) Communication : Average English **Salary**: Up to ₹10,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift Ability to commute/relocate: - Mansarovar, Jaipur, Rajasthan: Reliably commute or...


  • Jaipur, Rajasthan, India ResoPro Services Full time

    Position - Customer Care Executive Location - Jaipur near Vivek Vihar metro station Qualifications - 10 +2 will work Freshers can apply. (Excellent English Communication is required) Salary -13-18 K CTC Skills - Fluent English required, good thought process, Knowledge about Customer care(If have), Clear voice pitch. - No Cab facility. - 6 Days...


  • Jaipur, Rajasthan, India Vibrant Training & Placement Full time

    Exciting Opportunity: Customer Care Executive Join our international team in Jaipur! We're looking for talented individuals with excellent communication skills to fill the role of Customer Care Executive. Position: Customer Care Executive Process: International (UK/US shift) Shift: Rotational Working Days: 5.5 days a week Week Offs: Rotational Location:...


  • Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Jaipur, Rajasthan, India ResoPro Services Full time

    Position - Customer Care Executive Location - Jaipur near Vivek Vihar metro station Qualifications - 10 +2 will work Freshers can apply. (Excellent English Communication is required) Salary -13-18 K CTC Skills - Fluent English required, good thought process, Knowledge about Customer care(If have), Clear voice pitch. - No Cab facility. - 6 Days...


  • Mansarovar, Jaipur, Rajasthan, India The Wellness Shop Full time

    The Wellness Shop is an eco-friendly wellness brand which provides range of products which are organic and 100% natural. We provide products catering to cosmetics, wellness and healthcare segment. Job description - As customer care executive, you will be responsible for all aspects of the customer satisfaction, query resolving. This will include calling,...