Customer Care Executive
3 months ago
**Job Title**:
Work-From-Home Customer Care Executive
**Company**:
**Misslacy** - Your Fashion Secret
**About Misslacy**:
Misslacy is a fast-growing fashion accessory brand offering a range of stylish, high-quality products designed for modern women. We take pride in delivering exceptional customer service and are now looking for a dedicated customer care executive to join our team. If you have a passion for customer satisfaction and want to be part of a vibrant, innovative brand, we’d love to hear from you
**Job Overview**:
**Key Responsibilities**:
- **NDR (Non-Delivery Report) Management**: Proactively resolve issues related to non-delivery by contacting customers and ensuring successful order fulfillment.
- **Abandoned Cart Recovery**: Call customers who have abandoned carts and encourage them to complete their purchase. This task includes providing personalized assistance and addressing customer concerns that may have led to cart abandonment.
- **Record Keeping**: Maintain accurate records of all customer interactions, including calls made, issues resolved, and feedback collected.
- **Reporting**: Provide regular updates on the number of resolved NDR cases and recovered abandoned carts.
**Required Skills and Qualifications**:
- Excellent communication skills in both Hindi and English.
- Prior experience in customer service or a similar role is a plus.
- Basic computer skills and experience with CRM tools or call tracking software.
- Ability to work independently and meet targets.
- Strong organizational skills and attention to detail.
**Salary and Incentives**:
- **Base Salary**: ₹8,000 per month.
- **Incentives**:
- 5% of the revenue generated from successfully recovered abandoned carts.
**Earning Potential**:
- Based on performance, the monthly earning potential can range from **₹10,962.50 to ₹15,425** depending on the number of abandoned carts recovered, with the following estimates:
- **At a 20% recovery rate**: ₹10,962.50 per month.
- **At a 30% recovery rate**: ₹12,462.50 per month.
- **At a 50% recovery rate**: ₹15,425 per month.
**Working Hours**:
- Full-time, flexible hours. However, availability during key business hours is required to manage customer queries and ensure timely follow-ups.
**Why Join Misslacy?**
- Opportunity to work with a growing fashion brand in India.
- Flexible, work-from-home arrangement.
- Performance-based incentives that reward your hard work.
- Be part of a brand that values customer satisfaction and innovation.
**How to Apply**:
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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