Customer Care Executive

2 weeks ago


Shiliguri, India Digital Get Way LLP Full time

**Job Title**: Customer Care Back Office Associate - Digital Marketing

**Job Summary**:
As a Customer Care Back Office Associate with one year of experience in digital marketing, your primary responsibility is to support the customer care team by handling administrative tasks, data management, and back-office operations related to client inquiries and service requests. You will play a crucial role in ensuring the smooth and efficient functioning of the customer care department, contributing to overall customer satisfaction and retention.

**Key Responsibilities**:

- **Data Entry and Management**:

- Accurately enter and update client information, inquiries, and service requests in the customer relationship management (CRM) system or other designated databases.
- Maintain organized records of client interactions, issues, resolutions, and follow-up actions, ensuring data integrity and completeness.
- **Documentation and Reporting**:

- Prepare and maintain various reports, spreadsheets, and documents related to customer care activities, including call logs, ticket summaries, and performance metrics.
- Generate standardized reports or ad-hoc analyses as requested by management to track trends, identify areas for improvement, and measure customer satisfaction.
- **Process Support**:

- Support the customer care team in processing client service requests, account updates, and billing inquiries according to established procedures and guidelines.
- Collaborate with other departments, such as sales, billing, and technical support, to facilitate smooth resolution of client issues and ensure a seamless customer experience.
- **Quality Assurance**:

- Conduct periodic audits of customer care records, documentation, and data entries to verify accuracy, consistency, and compliance with company policies and standards.
- Identify any discrepancies or areas for improvement and communicate findings to the customer care supervisor for corrective action.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Minimum of one year of experience in customer service, administrative support, or back-office operations, preferably in a digital marketing or technology-related industry.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience working with CRM systems or database management tools.
- Strong attention to detail and accuracy in data entry, documentation, and record-keeping.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines effectively.
- Strong written and verbal communication skills, with a professional and courteous demeanor in handling client interactions and correspondence.

**Additional Requirements**:

- Ability to work independently with mínimal supervision and as part of a team in a collaborative environment.
- Adaptability to changing priorities, processes, and business requirements in a dynamic and fast-paced work environment.
- Commitment to maintaining confidentiality and discretion when handling sensitive client information or business-related matters.

**Job Types**: Full-time, Permanent

**Salary**: ₹6,332.72 - ₹20,907.63 per month

Schedule:

- Weekend only

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Siliguri, West Bengal (required)

Ability to Relocate:

- Siliguri, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7810956606

Expected Start Date: 01/03/2024



  • Shiliguri, India Digital Get Way LLP Full time

    **Job Title**: Customer Care Back Office Associate - Digital Marketing **Job Summary**: As a Customer Care Back Office Associate with one year of experience in digital marketing, your primary responsibility is to support the customer care team by handling administrative tasks, data management, and back-office operations related to client inquiries and...


  • Shiliguri, India PP enterprises Full time

    Must be fluent in english Freshers can apply **Job Types**: Full-time, Fresher **Salary**: From ₹12,000.00 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Day shift - Flexible shift - Night shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly bonus Ability to commute/relocate: - Siliguri, West Bengal:...


  • Shiliguri, India Kamala Furnishing Full time

    Back office executive required for a Hotel Linen supply firm in India. You will have to take care of operations and also do tele calling and get in touch with prospective clients and customers Smart, Attentive and sincere applicants looking for long term growth in the same organisation are only required. Office timings: 9am to 7pm **Salary**: ₹9,000.00...


  • Shiliguri, India Bajaj Allianz General Insurance Company Full time

    : - Taking care of Corporate claims process One point contact for PID Creation and New MOU fallow up & collection External Surveyors fallow-up Back support for a team and an average of 800 Payment posting Attending phone calls of customers HO Co-ordination for repair portal ID creations**Department** : East **Open Positions** : 1 **Skills...

  • Sales Executive

    3 days ago


    Shiliguri, India Naukripay Full time

    The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. This way, they can establish new accounts for their employer Pay: ₹15,000.00 - ₹20,000.00 per month Day...

  • Sale Executive

    1 day ago


    Shiliguri, India Naukripay Full time

    Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. This way, they can establish new accounts for their employer. **Salary**: ₹15,000.00 - ₹30,000.00 per...


  • Shiliguri, India Tripmaza Full time

    1) Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. 2) Helping customers choose the right product for their requirements and budget. 3) Handling customer concerns and complaints in a timely manner. 4) Informing customers of upcoming promotions or deals. 5)They often pass on...


  • Shiliguri, India 1ZONE HR Full time

    We are hiring **CUSTOMER SUPPORT EXECUTIVE -BPO** Job locaiton -**Sevoke road,Siliguri** **ELIGIBILITY**: - 12 th / Any graduate - Minimum 1 yr experience in TELECALLING / BPO - Basic computer knowledge in MS Word & Execl - Well communication skill require **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹18,000.00 per...

  • Executive - Channel

    2 days ago


    Shiliguri, India Hindustan Coca-Cola Beverages Full time

    **Objective**:The purpose of the role is to execute all channel related activities for the designated area through vendor which includes eating and drinking, modern trade, mom and pop retailers, grocery and non - traditional channels or point of sale and vendor management **Title**:Executive Channel **Function**:Commercial **Work...

  • Marketing Executive

    3 days ago


    Shiliguri, India Amity Information Centre Full time

    Taking care of all the marketing related activities. - Generating Admissions. - Visiting Schools and Colleges for Presentations - Tie ups with Consultants for Admissions - Conducting Seminars - Counselling Students and Parents - Handling day to day activities of the center - Travelling in and around the region **Salary**: ₹30,000.00 - ₹45,000.00 per...


  • Shiliguri, India TULSA GROUP Full time

    Ability of rigorous follow ups Ability to communicate with clients confidently - both verbal and written Ability to available 24/7 on calls Thorough knowledge of product / service Ability to understand the circumstances and act accordingly Making sure all the leads of the clients after placing orders are met Ensuring the existing clients are satisfied...


  • Shiliguri, India Gathbandhan Matrimony Pvt Ltd Full time

    Job Title: Customer Sales Executive Gender: - Female only Job Location: Siliguri Company: Gathbandhan Matrimony **Job Type**: Full-Time About Us: Gathbandhan Matrimony is a leading and trusted offline platform for individuals seeking life partners. Our mission is to help people find their ideal life partners through our comprehensive matchmaking...

  • Sales Executive

    1 day ago


    Shiliguri, India Shyam Decor Studio Full time

    As a Sales executive you will have to promote products and services to clients and negotiate rates with the aim of maximising profits. We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales...


  • Shiliguri, India Ancile Technologies Pvt Ltd Full time

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** As a **Process Associate **you will be responsible to deliver the following responsibilities**: - Handle inbound calls with utmost professionalism abiding by the call etiquettes of the highest...

  • Telesales Executive

    5 days ago


    Shiliguri, India Sri Sohum Sattva Private Limited Full time

    **Job Title : Retail Sales Executive** **Responsibilities**: _Greet Customers, Recommend Products, Exceed Sales targets, Maintain Store Presentation._ **Requirements**: - Previous Retail Experience is a plus. - Good Communication Skills - Loyal and Sincere Person **Job Types**: Full-time, Permanent **Salary**: ₹10,000.00 - ₹15,000.00 per...

  • Marketing Executive

    3 days ago


    Shiliguri, India fenoptis pvt ltd. Full time

    **Responsibilities**: - Develop and execute marketing strategies for the company's travel packages and destinations - Conduct market research to identify customer needs and stay ahead of industry trends - Collaborate with cross-functional teams including sales, product, and customer service to ensure integrated marketing approach - Track and analyze key...


  • Shiliguri, India Placement Leadership Team Full time

    Opening for a Retail Executive in a Furniture Showroom Location - Siliguri Salary - upto 25k Exp -2 years Must have good Communication skills and interpersonal skills. Welcoming customers to the store and answering their queries. Build productive trust relationships with customers. His main responsibility is dealing with the customers and selling...

  • Marketing Executive

    3 days ago


    Shiliguri, India fenoptis pvt ltd. Full time

    **Responsibilities**: - Develop and execute marketing strategies for the company's travel packages and destinations - Conduct market research to identify customer needs and stay ahead of industry trends - Collaborate with cross-functional teams including sales, product, and customer service to ensure integrated marketing approach - Track and analyze key...

  • Back Office Executive

    2 weeks ago


    Shiliguri, India Sri Sohum Sattva Private Limited Full time

    Smart, Dynamic, and Sincere Back office Executive required. The Job responsibility will include all kinds of coordinations between employees and vendors and Customers. Only smart people should apply. **Salary**: ₹9,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time Schedule: - Day shift Supplemental pay...

  • Back Office Executive

    2 weeks ago


    Shiliguri, India Sri Sohum Sattva Private Limited Full time

    Smart, Dynamic, and Sincere Back office Executive required. The Job responsibility will include all kinds of coordinations between employees and vendors and Customers. Only smart people should apply. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time Schedule: - Day shift Supplemental pay...