Digital Current Account-ho

3 weeks ago


Mumbai, India Kotak Mahindra Full time

Key Attributes:
(1) Experience of at least 2-3 years in Banking & preferably customer contact center

(2) Conceptual understanding of Current Account opening - KYC grids & digital journeys will be added advantage

(3) In addition to core knowledge of Business Banking/Current Accounts, previous experience with operations/process team will be added advantage

(4) Extremely good written & communication skills

Job Role:
(1)Helping & connecting with customers for co-browsing & leads which have KYC issues
- Provide assistance to DIY customers through Co-browsing services & Midoffice
- Check the forms in Midoffice before it hits VKYC & DVU. Connect with the customer in case of any error in the AOF & get documents corrected
- Connect with customers and handle escalations if any

(2) Study and ideate processes and regulations and provide solutions for easing out digital journey for customers

(3) Coordinate with other verticals like BSG, IT and resolve issues if any.

Job requirements:
An MBA from a good Institute with 2-3 years of experience in Banking, preferably in Retail Liabilities customer contact center


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