Sde Iii Conversational Ai

6 months ago

Pune Maharashtra, India Full Potential Solutions Full time

Overview:
Some exciting initiatives we are working on are:

- Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform
- Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyze millions of daily customer interactions/metrics across all our clients
- Designing and development amazing user experiences across data visualization and analytics in the customer engagement / contact center industry
- Developing standardized AI/ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)
- Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)
- Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more.

Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM, IBEX, and T-Mobile. We have strong backgrounds in Computer Science, Math and Engineering from top universities. We strongly believe that empowered people are the key to building a great company, and our development process focuses on iteratively improving our products as well as ourselves as individuals and as a team. Our mission as a company is to create an environment where our people THRIVE.

Qualifications:

- Implement conversational flows in Conversational AI platforms like Cognigy, Yellow.AI, Kore.AI, Lex, Luis, Google Dialog flows and IBM Watson
- Strong experience in NodeJs or python programming like API integrations, Handling complex logic, code optimization and Impact Analysis
- Support iterative Conversational NLU/NLP design, and be able to use data to recommend improvements for multiple releases of the same
- Work directly with and learn from the business, product and engineering leaders across the organization
- Should be Certified in any conversational AI platform (Cognigy, Yellow.AI, Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)
- Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends
- Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration
- Willing to work in a shift from 2 pm to 11 pm (IST)

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