Customer Support(Trading and Crypto Currency)

3 months ago


Bengaluru Karnataka, India Object It Solutions India Pvt Ltd Full time

Designation: Customer Support (Ex - Trading & Crypto Currency)

Shift: Rotational shift & Rotational Week Off

**Salary**: 17000 CTC TO 20,000 CTC

Experience: Min 6 Months To 1 Year

Languages: Hindi & English

**Job Description**:

- Client Engagement/Customer Support: Develop and nurture relationships with VIP Customers. Actively involved in cryptocurrency trading or investment. Maintain relationships with the existing users through multiple channels like mailers and phone calls and sharing knowledge with them on product updates, new listings, etc.
- Understanding client needs: Conduct in-depth consultations to understand clients’ investment goals, risk tolerance, and cryptocurrency preferences to offer tailored solutions
- Product Penetration: Review product penetration for the assigned users and deepen the existing relationships by cross-selling CoinDCX’s other products and services.
- Customer retention & Revenue: Maintain consistent monitoring of trading volumes within the designated user set, promptly responding to any declines in volume by taking immediate corrective actions.
- Educational support: Provide clients with comprehensive information and insights on various cryptocurrencies, blockchain technology, market trends, and regulatory updates
- Customer VOC: Facilitate seamless communication between customers and internal stakeholders to relay valuable feedback, enabling essential product enhancements.
- Collaboration with internal Teams: Coordinate with internal departments, including compliance, product development, marketing and research, to address client needs and ensure compliance with industry standards and regulations.

Phone : 9845135287 / 7019308313

Pay: ₹17,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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