Associate- Customer Service

2 weeks ago

Gurugram Haryana, India Alight Full time

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People**- be empathetic and help create a place where everyone belongs.

**Grow with purpose -**Be inspired by our higher calling of improving lives.

**Be Alight -**act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**(THE ROLE)**

**Associate
- Customer Service**(T2)**

The Associate
- Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. **She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution.** **She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision.**He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.

**(RESPONSIBILITIES)**
- 100% of production time to be spent logged in on calls
- Answer calls with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
- Understands and contributes positively in meeting client SLA’s & targets
- Adheres to Customer Service Attendance & Accountability policies
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
- Ensuring proper documentation and follow-ups and follow SOP’s
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures

**(REQUIREMENTS)**
- Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
- ** Work Experience of 2-5 years for International Customer Service “Voice”**:

- Prior Customer Service experience would be preferred
- Excellent verbal and written communication skills with least grammatical errors
- Basic computer operating skills required (MS- Office Applications)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
- ** Ability to work evening/night shifts**:

- Good analytical skills & attention to detail.

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

**Diversity Policy Statement**

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    7 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    4 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    7 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    1 month ago

    Gurugram, Haryana, India Teleperformance Full time

    Walk-in Interview for Customer Support Associate - Voice Process at Teleperformance Job Title : Customer Support Associate - Inbound Voice Process Location: gurgoan, Haryana CTC : Up to 20k PM Qualification: Fresh Graduates. Freshers both can Apply Working Hours: 9-hour shift Work Days: 6 days working with one rotational week off No Night Shifts for...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate(Blended process)** **Location: Gurugram** **Eligibility: - ** Graduation is mandatory. Experience in Mail/chat is mandatory. Versant 5 level of communication. Salary for Experience is 24k ctc 20k in-hand + 1k PLI bonus Pay: ₹20,000.00 per month Schedule: - Day shift - Rotational...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 30000 CTC Per Month** **Working Days - 5 days (2 weekly...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process for Telugu/Tamil sales profiles** **Virtual interview.** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 29000 CTC Per...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Experience with sale experience** **Shift - 24/7 Rotational shift** **Salary - 30000 CTC Per Month** **Working Days -...

  • Customer Support Associate

    1 week ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Experience with sale experience** **Shift - 24/7 Rotational shift** **Salary - 37000 CTC Per Month in hand 32000** **Working Days -...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate** **Skills : Excellent Communication in English with Malayalam** **Experience: Both freshers and experience can apply** **Shift - 24/7 Rotational shift** **Salary - 20000 CTC Per Month** **Working Days - 6days rotational week...

  • Customer Support Associate

    3 days ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process for Telugu/Tamil sales profiles** **Virtual interview.** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 40000 CTC Per...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate** **Skills : Excellent Communication in English** **Experience: Both freshers and experience can apply** **Shift - 24/7 Rotational shift** **Salary - Upto 25000 CTC Per Month** **Working Days - 6days rotational week off** **Interview Round...

  • Customer Service Assistant

    2 weeks ago

    Gurugram, Haryana, India Shiv Sai Associate Full time

    Customer support Query handling English must be fluent Coordination Report preparation Pay: ₹26,000.00 - ₹28,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (preferred) Work Location: In...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 30000 CTC Per Month** **Working Days - 5 days (2 weekly...

  • Customer Support Associate

    2 months ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 27000 CTC Per Month** **Working Days - 5 days (2 weekly off)** **Cab Facilities Available...

  • Customer Service Associate

    2 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher can apply International Process Excellent communication Required(No Avg.) Good thought process Can work individually or with team Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-35k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job...

  • Customer Support Associate

    4 days ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for Sales process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate** **Skills : Excellent Communication in English** **Experience: Experience in sales (6 months)** **Shift - 24/7 Rotational shift** **Salary - Range of 22000 to 24000 CTC Per Month** **Working Days - 6 days rotational week...