Guest Relation Executive

3 weeks ago


Kolkata, India NRS Hospitality Full time

Review arrival lists to welcome guests.
- Attend to special guests (e.g. VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
- Address customer complaints and escalate to Guest Relations Managerwhen needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 per month

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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