Project Coordinator

3 weeks ago


Chennai, India Softenger Full time

**Job Profile**:
Project Coordinator

**Job Location**:
Chennai

**Experience Required**:
3-4 yrs
- Managing resource providing to clients, coordinating workforce team of 30+ and expertise into project manager role & customer relationship management.
- FMS Support, Vendor management & RE attendance Pan India (Reliance Jio), Back up arrange in absence of RE.
- Assigned tickets to field engineer for Domain failure, Network, Router, Laptop, Printer, Scanner & Desktop related calls and resolved the issue by the help from technical team RJIO.
- Maintaining and sharing the daily open call reports with RJIO.
- Closely monitor high ageing and escalated tickets to help the team for resolution.
- IF required replacement of part quotation shared with concern department of RJIO.
- Responsible for analyzing monthly billing as per SLA, cases logged vs closed.
- Managing inventory check list provided by clients.
- Managing Corporate as well as consumer segments customers for HPE products.
- Handling onsite engineer support and customer technical escalations on server (ML ,DL ,BL, storage Series)
- Managing Installation of new HPE server.
- Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer satisfaction level.


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