Customer Support Executive

6 months ago

Trichur, India Linen Trail, Kollara Enterprises Private Limited Full time

Location: Ayyanthole, Thrissur

**Responsibilities**:

- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.

Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.

**Required Skills and Qualities**:
**Multilingual Skills**:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.

Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
Listening Skills: Must actively listen to understand customer issues and respond appropriately.

Basic understanding of CRM systems would be a plus.

**Problem-Solving Abilities**:Ability to identify, assess, and resolve customer issues promptly and effectively.

**Mature and Calm Personality**:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.

**Teamwork**:Ability to work well in a collaborative environment and coordinate with other departments as needed.

**Understanding of Linen Trail's Products**:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.

**Experience**:Previous customer support or related experience preferred, but not mandatory.

**Education**:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thrissur, Trichur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Malayalam (required)

**Speak with the employer**
+91 9629775527

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