Domestic Voice Process
1 month ago
Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of
experience
- Age Criteria: 21 or above
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work
performance
Preferred Qualifications
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills
**Salary**: ₹15,000.00 - ₹23,000.00 per month
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Domestic voice process (required)
Expected Start Date: 24/04/2023
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