Customer Care Associate
3 weeks ago
URGENT HIRING
Profile
- **Customer Care Executive**
Qualification: Graduate
Exp: 0-2 yrs
Gender: Female
Location: Mohali, Punjab
**Salary**: negotiable
**JOB DESCRIPTION**
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹12,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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