Administrator

2 months ago


Bengaluru, India Wipro Limited Full time

**Overview**:
EN Security NCE L2

**Job Mandate**:
The primary role of Network, Security L2 Engineer is to be able to provide the Second level fault & troubleshooting for break fix and implementation issues of Cisco EN Architecture

**Job Requirements EN/Sec**:
? Cisco CCNA, CCIP,CCNP

? 5+ years with senior level Cisco configuration, Network operational support, project deployment.

? Experience with supporting and troubleshooting of Cisco Software defined Routing, Switching, Wireless and Security technologies, SDA, ISE, FTD, Nexus and ACI

?Experience in hardware provisioning, installation, configuration, maintenance and troubleshooting.

?Strong working knowledge of Cisco Routers (IOS, IOS XR ) and Switches, DNA, FTD firewalls

?Good technical and problem solving skills.

Knowledge and Skills (ENT R&S NCE)

? Hands on experience on Cisco routers, switches, firewall, ISE, Wireless,DNAC, WAN, Routing protocol

? Understand, troubleshoot, diagnose and resolve network issues with mínimal need to engage escalation resources.

? Assist Customer with functions, provide technical support and troubleshooting to users.

? Interface with Cisco Customer, TAC, Engineering team and providers to create and manage problem resolution

? Communicate and document incidents to include cause, action, and solution as well as root cause analysis

? Should be good with routing protocols viz. OSPF, EIGRP and L2 protocol viz. VLAN, STP, Trunking, VTP etc.

? Create and update trouble tickets as required by standard procedures

? Record, update, and manage all assigned service requests.

? Identify known issues, hardware, and software problems, Knowledgebase, and analytical tools.

? Assist in improving and creating processes and procedures to improve quality and productivity in team

? Review, edit, and publish Tech Notes, RCAs, and knowledgebase article

? Provide Design Review recommendation and facilitate the meeting.

Knowledge and Skills (Security NCE)

? Should have minimum 5 years of experience in Security.

? Should have expert level hands on experience on firewall like Cisco ASA, ASA- SFR, Palo Alto and Checkpoint.

? Should have expert level hands on experience on FMC, FTD, IPS and IDS.

? Should have hands on experience on endpoint security and server security products.

? Should be able to handle escalated incident.

? Should be able to perform Configuration changes, upgrades and Design changes.

? Should have Design review skills and recommend.

? Should know Cisco TAC process, log collection, debug and work with TAC.

? Should be able to liaison with TAC to provide RCA and Problem resolution summary.

? Should know the inventory, asset management, license mode and topology creation.

? Should run weekly review meeting client executives and Central NOC head.

? Should be able draft and perform major changes.

? Should participate in design discussion with customer.

? Should be a technical lead for the team.

? Should have good written and verbal communications skill.



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