Country Client Advisor
3 weeks ago
Amplifon India Pvt Ltd JOB DESCRIPTION Position & Grade Client Advisor Experience Required 1-3 years Reporting to Area Business Manager Job Purpose: Client Advisor / Customer Service Officer(CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities. Job Specification: Front Desk Maintenance: - Handle customers at the front desk. If required open door for them.
- Come out of your desk to attend them. - Greet and Treat the client well at clinic. - Provide them the required information. - Capture all the required information in the registration form.
- Handle incoming and outgoing calls. Clinic Administration: - Must maintain clinic hygiene as per company standard. - Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team.
- Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file). - Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time. - Accountable for all financial transactions in the clinic. - Pay utility bills on time.
- Responsible for maintenance of shop and expenses. - Sending Reports on time. Details and formats of reports will be shared properly. Customer Service: - Represent Amplifon Values, Mission and Vision in front of the customers.
- Create customer satisfaction by maintaining good relationship, providing right information and best quality services. - Register the client and the complete customer journey in VC (Internal software) on daily basis. - Maintain patient file with all the required forms. - After sales services (Repair and Service of Hearing Instrument).
Follow up calls at fixed intervals. Amplifon India Pvt Ltd Sales: - Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic. - Additionally minimum 12 follow up calls to book appointment for exiting clients per day.
- Actively participate into revenue generation on the clinic. - Actively participate into promotional activities like outreach program, attend camps. Arrangement for camp. - Seamless coordination among sales team and audiologist.
**Believe in team work. Job Qualifications**: Minimum Educational Qualification: Bachelor's degree in Any field. Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am
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India Client Advisor
1 day ago
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GUCCI Client Advisor
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