Quality Auditor
2 weeks ago
JD Fusion Pvt ltd
Designation
- Quality Auditor
Shift-Nightshift(7:30pm-4:30am)
Workingdays-5days(Monday-Friday)
We are seeking a Quality Auditor to join our team.
**Responsibilities**:
Monitor and evaluate customer interactions (calls) for adherence to quality standards and client requirements
Provide timely and accurate feedback to agents and managers on performance and areas for improvement
Analyze data and trends to identify root causes of issues and recommend solutions
Conduct regular audits of processes, systems, and tools to ensure compliance with quality standards
Collaborate with other departments to identify opportunities for process improvement and to implement best practices
Maintain up-to-date knowledge of industry trends, regulations, and best practices related to quality assurance
**Requirements**:
Experience in a BPO or Call Centre will be preferred.
Phone Number
- 7668907731(HR)
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Ability to commute/relocate:
- Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 7668907731
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