Dgm - Operations Excellence / Continuous Improvement

5 months ago

Noida, India IBM Full time

**Introduction**
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

**Your Role and Responsibilities**
- As a Continuous Improvement (CI)Lead, the person would be aligned to an account or cluster of accounts
- Work with delivery team, rest of CI / Automation team and client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation
- Build Lean Six Sigma DNA by conducting lean / six sigma training, mentoring and certifying lean, YB and GB projects
- Identifying and Leading high impact Black Belt projects on various CTQs like Quality, Productivity etc and closing
- Support new transitions from Quality to implement Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational
- Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with client, conducting RCA, identifying and implementing CAPAs to ensure Quality scores are with in SLA target
- Effective Visual Management on the floor
- Process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls
- Any short / medium term project or initiative(s) linked to business priorities

**Required Technical and Professional Expertise**
- 13-15 Years of relevant work experience in below mentioned areas
- Certified Lean / Six Sigma Black Belt / Master Black belt from recognized organization / Institute
- Identifying and Leading high impact Black Belt projects on various CTQs like Quality, Productivity etc and closing
- Ability to build and lead Transformation Roadmap involving different type of projects - process related, Tech / automation, Target operating model etc.
- Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams
- Ability to work with cross functional teams
- Experience of managing change management on his/ her own without much support
- Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions
- Conducting Lean and Six Sigma training to operations team
- Coaching / Mentoring lean, YB and GB projects
- Innovative Visual Management on the floor
- Strong client facing and presentation skill

**Preferred Technical and Professional Expertise**
- Finance and Accounts background and knowledge of P2P /R2R /O2C,Banking,Insurance
- Working directly with executive level leaders
- Strong analytical and problem solving skills
- Good Interpersonal Skills
- Business knowledge / acumen and quickly able to learn new things
- Strong priority setting, initiative and follow-through

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do att

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