Helpdesk Administrator

2 months ago

Bengaluru, India Timesol Facility Management Pvt Ltd Full time

_**HELPDESK ADMIN**_
- **Required 2 TO 4YR IN Helpdesk and Microsoft Advanced excel**_
- **Salary :25,0000 take home + many benefits**_
- Experience troubleshooting computers, printers, copiers, scanners, fax machines, VOIP phones.
- Diagnose software and hardware errors to remedy and prevent users' current and future problems.
- Assist technicians working in the field with locating and ordering replacement POS hardware and software.
- Provide support for LAN and wireless network for end users in the office and remotely.
- Deploy and maintain: VOIP, Wi-Fi, firewalls, POS system, printers and registers.
- Recommend and implement the deployment of software and system update through Microsoft SCCM to save time.
- Providing technical support for customers who have purchased computer products or services from the company
- Coordinating with IT staff to repair or replace malfunctioning equipmentResponding to questions about technical issues related to products or services offered by the company
- Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures
- Recording details about customer support requests in an organized fashion, using computer software such as CRMs or ticketing systems

**Salary**: ₹25,000.61 - ₹25,595.95 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Help desk: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

Ability to Commute:

- Bangalore, Karnataka (preferred)

**Speak with the employer**
+91 7353772554

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