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Cxqo Associate
1 month ago
Bachelor's degree
- 0 to 2 years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work from office.
- Must have PAN # and E-Aadhaar
- High attention to detail.
Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). CXQO Machine Learning Data Operations associates support the backend non-technical operation of Amazon Go Stores.
Key job responsibilities
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Hyderabad, TS, IND
- Proven record of delivery of performance metrics in an Operations environment
- Practical knowledge of data processing needs and trade-offs
- Experience with root cause analysis
- Experience driving process improvement initiatives and/or Lean/6 Sigma training
