Telesales Executive

4 weeks ago

Bengaluru Karnataka, India Golden Globe Honors Foundation Full time

**Telesales Job Role & Responsibilities**

Job Role Overview:
The Telesales Representative is responsible for generating sales or donations by reaching out to potential clients or donors via phone. The role requires strong communication skills, persuasive abilities, and the capacity to build rapport with diverse audiences. The Telesales Representative will play a pivotal role in driving revenue, meeting targets, and ensuring client/donor satisfaction.

Key Responsibilities:
**1. Lead Generation and Cold Calling**:

- Reach out to potential clients, customers, or donors to introduce products, services, or fundraising campaigns.
- Use databases, directories, and lead-generation tools to identify prospects.

**2. Sales and Fundraising Pitch**:

- Present products, services, or causes in a clear, persuasive, and professional manner.
- Address inquiries and objections confidently to close sales or secure donations.

**3. Follow-Up and Relationship Management**:

- Build and maintain relationships with existing and prospective clients or donors.
- Conduct follow-up calls to nurture leads and encourage repeat contributions or purchases.

**4. Meeting Targets**:

- Achieve or exceed daily, weekly, and monthly sales/donation targets.
- Consistently monitor progress and take corrective actions to ensure goals are met.

**5. Record-Keeping**:

- Maintain detailed records of calls, leads, and outcomes in CRM or other tracking systems.
- Update contact information and client/donor preferences regularly.

**6. Team Collaboration**:

- Work closely with the sales/marketing or fundraising team to develop strategies and share insights.
- Provide feedback on call scripts, campaigns, and potential market opportunities.

**7. Customer/Donor Satisfaction**:

- Handle concerns, questions, and complaints professionally to ensure a positive experience.
- Strive to build trust and loyalty with each interaction.

**8. Market Research and Insights**:

- Stay updated on products, services, or causes being promoted.
- Gather feedback from calls to identify trends, challenges, and opportunities for improvement.

**9. Compliance and Ethical Standards**:

- Follow company policies, guidelines, and relevant industry regulations during calls.
- Maintain confidentiality and professionalism at all times.

**Skills and Qualifications**:

- Strong verbal communication and listening skills.
- Persuasive and confident approach to selling or promoting causes.
- Ability to handle objections and negotiate effectively.
- Excellent time management and organizational skills.
- Proficiency in CRM tools and call management software (preferred).
- A positive attitude, resilience, and a target-driven mindset.

**Performance Metrics**:

- Number of calls made daily.
- Conversion rate (leads to sales/donations).
- Revenue or donation amount generated.
- Customer or donor satisfaction ratings.
- Retention and repeat engagement.

This role is ideal for individuals who thrive in a fast-paced environment and enjoy connecting with people to make a tangible difference.

**Job Types**: Temporary, Internship, Contract
Contract length: 3 months

Pay: ₹15,000.00 - ₹18,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Sales: 3 years (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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