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Japanese Language Expert
2 weeks ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.- Managing inbound customer/seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.- Handle Escheatment calls and faxes.- Process Refund Requests, Overspend and Excessive Balance cases-
- Respond to customer escalation and conduct a root cause analysis of the escalation- Leverage expertise in analyzing risk related data, identifying fraud connections- Manage change effectively to meet / exceed performance targets
**Qualifications:
- **Proficiency in Japanese Language**- Graduate with 0 - 3 years of Prior Experience.- Ability to work in a deadline-driven environment and maintain strong attention to detail.- Shift Hours - 24X7- Good English language skills, verbal and written
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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