Servicemax Ba

Servicemax/Salesforce Business Analyst Job Description
Exp. - 6-10 years
Loc. Any BSL
CTC upto - 25 LPA
Skills & Experience
Must have
Business Analyst experience with very strong configuration experience
Provide custom software/system development consulting services in ServiceMax and Salesforce projects at
the client location.
Well versed with Data masking scenarios for sandbox systems.
In Depth understanding of all “out of the box” business scenarios achievable from ServiceMax and
Salesforce.
Good to have understanding on ServiceMax and Salesforce.
Good to have experience with Salesforce Classic to Lightning migration.
Participated in solution development, implementation and supporting ServiceMax and Salesforce projects at
customer sites.
Contribute to the detailed design and technology selection, providing inputs from their expertise, such as
technology alignment and fit, best practices, and feasibility.
Design and develop components of the solution following standards and best practices.
Research and share information towards detailed technical decisions within the team, to ensure a technically
sound and feasible solution.
Solve new and familiar problems without introducing regressions.
Compose and contribute to the set of artifacts needed to communicate technical information for both the
current team and future maintenance work.
Deliver quality code to meet project timeline estimations.
Maintain high levels of customer satisfaction.
Perform other duties when designated from time to time.
Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
Required Qualifications
To Be Successful in This Role
Working knowledge and at least 6 years direct experience with ServiceMax Salesforce CRM
Basic Experience with ServiceMax, Salesforce Apex, SFDC Lightning development using Visual Force Pages,
Components, Web Services.
Expertise in Administrative tasks like maintaining User roles and security, Page Layouts, Workflows, Reports,
Dashboards, Tasks and Events
Experience working across various SFDC implementations covering service cloud, and app-exchange
Understanding of data structures and understanding of data migration
Strong problem-solving skills
Excellent writing and verbal communication skills
Ability to work independently or in a team environment at various times.

Classification: Internal

2
Proven ability to learn technical concepts and translate them to the appropriate audience.