Loan Servicing Associate

1 week ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm's operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
**COMMERCIAL BANKING - LOAN AND AGENCY SERVICES DESCRIPTION - Deal set up, Servicing, Secondary Loan Trading Settlements**

**Team Manager/Associate
- Loan & Agency
- Wholesale Loan Operations**

The Team Manager/Associate is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:

- Closely monitor the team on day to day basis to ensure all SLA's are met and any exceptions are immediately escalated for resolution.
- Supervise a process which performs **Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.**:

- **Support the secondary trading desk with Tarde booking and settlements**:

- Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model
- Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
- Manage process escalations from internal/external customers
- Should have an eye for detail to ensure all documents are processed and reviewed correctly.
- Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
- Ensure timely escalation to the management as and when required
- Drive 100% compliance to Process related Policies, Guidelines and Controls.
- Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO's from immediate team and have well charted out plans for them in place
- Identify and drive Process improvements and other initiatives.
- Ability to work under pressure and deal with high volumes.
- Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario's
- Strong communication skills with the ability to communicate at all levels
- Ability to identify changes to processes and procedures to improve productivity and efficiency
- Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
- Experience in managing instances of individual performance and/or development improvement plans
- Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
- Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
- Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
- Hiring: Assist with process hiring to backfill attrition or for new functional roles

**Eligibility**:

- Bachelor's degree with a minimum of 10-12 years of relevant **loan servicing work preferably for syndicated loans** or experience in a back office/financial industry
- Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
- Strong risk & control mindset
- Knowledge of investment banking products including Loans
- Experience in driving small to medium sized projects with strong results
- Strong people and performance management skills.
- Strong escalation management skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investme

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