Mainframe Operator

3 weeks ago

Mumbai, India Kyndryl Solutions Private Limited Full time

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**
- Server Operations - Mainframe Manage production operating system resource availability.
- Perform production operating system IPL / reboot.
- Monitor production operating system, and devices.
- Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage).
- Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customer's satisfaction (or problems reported by a customer).
- Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required).
- Ensuring that the progression of the problem restoration and all relevant times are documented.
- Contributing to the outage review or RCA process as required.
- Ensuring that internal notification and escalation activities are executed.
- Execute recovery procedures for production operating systems and devices.
- Execute and reply to console commands.
- Ensure procedures are implemented and followed.
- Take the appropriate, predefined recovery actions for the various operational events.
- Restart failing components after an outage.
- Record and route problems to appropriate support groups.
- Provide operational status as required.
- Execute recovery procedures for production operating systems and devices
- Perform automated start up and shutdown of the production operating system.
- Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts.
- Monitor subsystems (e.g. IMS, CICS, DB2, IDMS).
- Managing (i.e. owning) the incident through service restoration.
- Validating severity classification of the problem
- Determining the scope of the problem
- Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out.
- Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is Facilitating the SWAT/Service Recovery Team meeting.
- Escalating as required.
- Driving problem determination activities.
- Driving restoration plans Batch Monitoring and Restart
- Mainframe.
- Monitor scheduled batch jobs.
- Monitor scheduler related incidents and develop and recommend changes to the scheduler database.
- Performing required batch setup activities (adhoc requests).
- Schedule on-request batch jobs that require immediate execution.
- Invoke resolution and restart procedures in case of failures in the batch jobs.

**Required Technical and Professional Expertise**
- Minimum 4+ years experience in Mainframes batch and console operations Proficient in MVS, COBOL, JCL, VSAM,Mainframe System Knowledge, Basics of Mainframe operations, networking.
- Expertise on monitoring tools like IBM Omega Mon, CA Insight, BMC Main view etc.
- Good Knowledge on z/OS and DB2 system performance tuning methods.
- DB2, CICS and other Mainframe related Tools for Batch Environment Experience in scheduling on-request batch jobs that require immediate execution.
- Experience in working on console.
- Ability to invoke resolution and restart procedures in case of failures in the batch jobs.
- Mainframe System Knowledge, Basics of Mainframe operations, networking.
- Expertise on monitoring tools like IBM Omega Mon, CA Insight, BMC Main view etc.
- Good Knowledge on z/OS and DB2 system performance tuning methods.

**Preferred Technical and Professional Experience**
- Working knowledge on Mainframes job operations tools such as CA7 / Control-MYou love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-

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