Recovery Executive

Job Title: Gold Loan Recovery Manager

Job Summary:
The Gold Loan Recovery Manager is responsible for managing and overseeing the recovery process of gold loans extended by the organization. They lead a team of recovery agents and specialists to ensure timely and efficient collection of outstanding loan amounts by employing various recovery methods while adhering to legal and regulatory requirements. The role requires strong leadership skills, strategic planning, and effective communication to achieve recovery targets and maintain positive relationships with borrowers.

**Responsibilities**:

- Supervise and lead a team of recovery agents and specialists to achieve recovery targets and objectives.
- Develop and implement effective strategies for gold loan recovery, considering various factors such as loan amounts, delinquency rates, and borrower profiles.
- Monitor and track delinquent gold loan accounts, identifying accounts requiring immediate action and prioritizing recovery efforts accordingly.
- Conduct regular reviews and analysis of recovery performance metrics, identifying areas for improvement and implementing corrective measures as necessary.
- Liaise with legal and regulatory authorities to ensure compliance with relevant laws and regulations governing loan recovery activities.
- Coordinate with internal departments such as risk management, credit, and operations to streamline recovery processes and mitigate potential risks.
- Negotiate repayment plans with delinquent borrowers, considering their financial circumstances and ability to repay.
- Utilize various communication channels to reach out to borrowers and initiate recovery efforts, including phone calls, letters, and personal visits.
- Conduct field visits and inspections to assess the condition and value of pledged gold assets and take appropriate actions to secure collateral.
- Provide regular reports and updates to senior management on recovery performance, trends, and challenges, along with recommendations for improvement.
- Foster a culture of compliance, professionalism, and customer service within the recovery team, ensuring adherence to organizational policies and ethical standards.
- Stay informed about industry trends, best practices, and emerging technologies related to loan recovery and debt collection.

Qualifications:

- Bachelor's degree in finance, business administration, or related field. Master's degree preferred.
- Proven experience in loan recovery, debt collection, or asset management, preferably in the financial services sector.
- Strong understanding of gold loan products, collateral valuation methods, and lending practices.
- Excellent leadership and managerial skills, with the ability to motivate and inspire team members to achieve goals.
- Sound knowledge of relevant laws, regulations, and compliance requirements related to loan recovery activities.
- Effective negotiation and communication skills, with the ability to interact professionally with borrowers and stakeholders at all levels.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in using computer software and tools for data analysis, reporting, and communication.
- High level of integrity, ethics, and professionalism in dealing with sensitive financial matters and customer information.

Pay: From ₹12,000.00 per month

**Experience**:

- GOLD LOAN: 5 years (preferred)

Work Location: In person