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Tele Calling Executive

1 month ago

Kochi, India United Group of Initiatives Full time

Responsibilities:
Handle Inbound Calls: Answer incoming calls from customers regarding inquiries, complaints, product information, or general assistance.

Make Outbound Calls: Initiate outbound calls to follow up on inquiries, resolve issues, conduct surveys, or provide updates as needed.

Customer Service: Provide exceptional customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction.

Product/Service Knowledge: Maintain a thorough understanding of the company's products/services to effectively address customer inquiries and provide accurate information.

Data Entry: Accurately record customer information, inquiries, and interactions in the CRM system or designated database.

Adherence to Policies and Procedures: Follow established call center policies, procedures, and scripts to ensure consistency and quality in customer interactions.

Meet Performance Targets: Achieve performance targets such as call handling time, customer satisfaction scores, and conversion rates.

Team Collaboration: Collaborate with team members and other departments to address customer needs and improve overall service delivery.

Continuous Improvement: Participate in training sessions, workshops, and meetings to enhance product knowledge, communication skills, and customer service techniques.

Communication Skills: Excellent verbal and written communication skills (Malayalam)

Customer Focus: Strong customer service orientation with a friendly and professional demeanor.

Company Profile

Tecswan Institute is a dynamic and innovative institution dedicated to empowering students with practical, hands-on experience in the latest technologies. Our mission is to equip students with the necessary skills and knowledge to excel in today’s fast-paced digital world. Whether you are looking to start a new career or enhance your existing skills, our comprehensive programs in the fields of Digital Marketing, Python, UI/UX design, Web Development, and more will prepare you to succeed in the rapidly evolving technology landscape. Our experienced faculty, state-of-the-art facilities, and cutting-edge curriculum ensure that you receive the highest quality education and training.

Qualifications:
Education: High school diploma or equivalent. Additional education or certifications in customer service or related fields is a plus.

Experience: Prior experience in a customer service role or call center environment is preferred but not required. Fresh graduates are welcome to apply.

Position Title: Call center executive

Location: Calicut

Salary : 12000-15000 per month

Experience :0-2 Year

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person