Tele Caller Executive

Primary role of an Telecoller in a service-marketing role is to increase job inflow into the workshop.
- Appointment booking
- Service marketing
- Concern resolution

**DUTIES AND RESPONSIBILITIES**
- Stationed at back office - reporting to CRM.
- Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.
- Increase productivity and revenue by doing service marketing activities as per guidelines.
- Send service reminders to customers
- Call loyal and lost customers for dealership events as per contact calendar.
- Conduct customer events / activity at dealership.
- Sell insurance renewals, offers value added products and accessory package
- Assist in event planning for customers.
- Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.
- Ensuring PSF call as per city category (7th day / 3rd day).

**EXPERIENCE**
- Minimum 2 years of experience in service industry.
- Tele
- marketing skills for at least 6 months.

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Raigarh, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9425251848