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Service Advisor

7 months ago

Tirur, India APCO HONDA CARS Full time

Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department

**REQUIREMENTS**:

- B Tech in Mechanical or Automobile / 3 Year Diploma
- Excellent customer service, interpersonal, and communication skills

Contact HR Department 8111888304

**Salary**: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 8111888304