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Tellecaller

7 months ago

Rajouri Garden Delhi Delhi, India MAAC – Maya Academy of Advanced Cinematics Full time

As a Telecaller, you will be responsible for reaching out to potential customers over the phone to promote products or services, generate leads, and facilitate sales. Your primary objective will be to engage prospects, build rapport, and convey information effectively to achieve sales targets and customer satisfaction.

*Responsibilities:*

1. *Outbound Calls:* Make outbound calls to prospective customers using a prepared script to introduce products or services and generate interest.

2. *Lead Generation:* Identify and qualify leads through cold calling, warm calling, and follow-up calls. Gather relevant information such as customer needs, preferences, and buying intentions.

3. *Product/Service Presentation:* Present product features, benefits, and pricing information persuasively to potential customers. Address any queries or concerns they may have and provide accurate information.

4. *Sales Conversion:* Utilize effective sales techniques to persuade prospects to make a purchase or schedule appointments for further discussions with sales representatives.

5. *Customer Relationship Management:* Maintain a database of customer information, interactions, and feedback. Follow up with customers to ensure satisfaction, resolve issues, and encourage repeat business.

6. *Achieving Targets:* Meet or exceed daily, weekly, and monthly sales targets set by the management. Continuously strive to improve performance and contribute to the overall sales team objectives.

7. *Documentation:* Record details of all calls, including outcomes, in the CRM system or designated software. Maintain accurate and up-to-date records of customer interactions and sales activities.

8. *Adherence to Policies:* Adhere to company policies, guidelines, and compliance standards while conducting calls and handling customer information. Ensure ethical and professional conduct at all times.

*Qualifications:*
- High school diploma or equivalent. Bachelor's degree preferred.
- Proven experience in telemarketing, sales, or customer service role preferred.
- Excellent verbal communication skills with a clear and pleasant telephone manner.
- Persuasive and convincing ability to influence customer decision-making.
- Strong negotiation and objection handling skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer skills and familiarity with CRM software or call center systems.
- Results-oriented mindset with a strong focus on achieving targets and delivering exceptional customer service.

*Benefits:*
- Competitive salary with performance-based incentives.
- Comprehensive training and ongoing support.
- Opportunities for career advancement and growth within the organization.
- Dynamic and collaborative work environment with a diverse team.

**Salary**: ₹10,656.07 - ₹30,898.04 per month

**Benefits**:

- Cell phone reimbursement

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 4 years (preferred)

Ability to Commute:

- Rajouri Garden, Delhi, Delhi (required)

Ability to Relocate:

- Rajouri Garden, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person