L2 Admin

3 weeks ago

Hyderabad, India Dupont Full time

**L2 Admin** -**AD**/Exchange**/O365**)**

***

**Essential Responsibilities include, but are not limited to, the following**:

- Experience in core technologies such as Exchange/AD/Web
- Troubleshooting and Configuration of O365, Exchange and Active Directory
- In Depth Understanding of Mailbox Objects concepts in different Exchange versions
- Group Policy Concepts
- Experience with mail Routing
- Mailbox conversion (e.g. User -> shared or shared -> user).
- Manage groups (distribution groups, security groups) and respective delegation
- Manage resources (meeting rooms, conference rooms, etc.), contacts and calendars
- Manage/Troubleshoot shared mailboxes & OOF Support
- Enable/disable mailbox auto-mapping feature
- Manage accepted domains, remote domains and connectors etc.
- Troubleshoot escalated incidents from service desk and End User Compute Team.
- Identify root cause, resolve incident and provide RCA when requested
- Manage distribution lists and global distribution list management.
- Setup and manage user mailbox quotas as per customer established baselines.
- L2 Support for MS Teams and One Drive for business.
- Support High Availability Mail Backbone Devices for Applications
- Service Request, Incident, Change Request
- Mail Backbone Appliance (MBB MRA) Monitoring and alerting
- Back-up of Appliance Configuration
- Create additional policy rules and filtering based on customer request
- Upgrade/Patching the Appliance firmware when a supported version is released
- Work flexibly and collaboratively with other internal and external support team for all outages
- Raising a support case with Proofpoint based on severity of issue and work toward restoration of the services
- Administer user repository in LDAP Application

**Additional Technical Skills**

**Key Characteristics**:

- Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying com Self-motivated and able to work in a fast-paced and constantly changing environment.
- Capability to work as an effective member of a global team.
- Ability to relate the goals of IT service delivery to business goals.
- A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.
- ** Qualifications**
- Exchange Administrator
- **
Minimum Qualifications / Skills and Knowledge**:
Exchange

Microsoft Teams

Microsoft 365
- **
Preferred Qualifications / Skills and Knowledge**:

- Proofpoint

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