Trainer/assessor

**Roles and Responsibilities**

Trainer cum Quality Analyst

REQUIREMENT:
Preferred Languages Good English with Hindi

Designation: Trainer

Shift Timings: Day Shift

Need to train them about the product.

Managing all training delivery through digital platforms for new hires and existing staff.

Excellent training delivery for huge range of audience starting from front line to vertical heads.

Randomly audit required number of calls on daily basis.

Providing timely and accurate feedback to callers for improvement areas.

Take corrective actions by doing data analysis to improve process efficiency.

Work upon the action plans to improve Quality scores.

Excellent Communication Skills Multilingual are added advantage.

Immediate Joiners Preferable.

**Salary**: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer (Trainer & all auditing in BPO/Call center: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9297840043