Customer Care Executive
2 weeks ago
**Role Overview**:
As a Customer care Executive for our clothing brand, you will be managing all customer queries on website and other social media platforms
**Responsibilities**:
**Customer Communication**: Customer care executives are responsible for effectively and professionally communicating with customers through various channels, addressing inquiries, complaints, and requests.
**Issue Resolution**: They must troubleshoot and resolve customer issues and complaints while adhering to company policies and guidelines, aiming for prompt and satisfactory solutions.
**Product/Service Knowledge**: Customer care executives should maintain a deep understanding of the company's products or services, enabling them to provide accurate information and assistance to customers.
**Documentation and Feedback**: Keeping detailed records of customer interactions, gathering feedback, and sharing it with relevant teams for improvement is crucial for enhancing the overall customer experience.
**Continuous Learning and Adaptability**: Staying updated on industry trends, company changes, and product/service updates while being adaptable to evolving circumstances are essential traits for success in this role.
**Qualifications**:
- Class 12 Passed
- Proven experience of minimum 1 year as a customer care executive.
- Excellent written and verbal English communication skills.
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- UK shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Ability to Commute:
- Chandigarh, Chandigarh (required)
Ability to Relocate:
- Chandigarh, Chandigarh: Relocate before starting work (preferred)
**Speak with the employer**
+91 9988320696
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