Customer Support Agent
6 months ago
**Job Summary**:
**Key Responsibilities**:
- **Customer Interaction**:
- Handle and resolve customer complaints efficiently, ensuring customer satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- **Multilingual Communication**:
- Assist customers in Tamil, English, Hindi, Telugu, and Malayalam.
- Translate customer service scripts and documents as required.
- Maintain clear and effective communication with customers from diverse linguistic backgrounds.
- **Problem-Solving**:
- Identify and assess customers’ needs to achieve satisfaction.
- Provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution and escalate unresolved issues to higher management.
- **Documentation and Reporting**:
- Keep records of customer interactions, process customer accounts, and file documents.
- Prepare detailed reports on customer feedback, queries, and resolutions.
- **Team Collaboration**:
- Work closely with the customer service team to ensure consistent service delivery.
- Share insights and feedback with the team to improve the overall customer service process.
- **Continuous Improvement**:
- Stay updated on product knowledge and company policies.
- Participate in training and development sessions to enhance skills and knowledge.
**Qualifications**:
- **Education**:
- Bachelor’s degree in any discipline or equivalent work experience.
- **Experience**:
- Minimum of 2 years experience in a customer service role.
- Proven experience in handling multi-language communication is preferred.
- **Skills**:
- Fluency in Tamil, English, Hindi, Telugu, and Malayalam (both written and spoken).
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in MS Office and customer service software (e.g., CRM systems).
**Personal Attributes**:
- High level of patience and empathy.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Positive attitude and a proactive approach to customer service.
**Work Environment**:
- This position may require working in shifts, including weekends and holidays.
- A fast-paced environment where multitasking is essential.
**Application Process**:
**Job Types**: Full-time, Permanent
Pay: ₹8,674.83 - ₹31,846.04 per month
**Benefits**:
- Flexible schedule
- Leave encashment
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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