Officer-ao&cs (Bangalore)

2 weeks ago

Bengaluru Karnataka, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:11 Jan 2024

**Location**: Bengaluru, KA, IN

**Company**:InterGlobe Aviation Ltd

Below is the JD for Officer AOCS (Ground Staff Activities):
**Job Description
- Customer Services Officer**:
Reservations & ticketing:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

Departures:

- Attend the pre-flight and post flight briefings.
- Setting up of check in counters.

Arrivals:

- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same

Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**Job Description-** **Ramp Officer**:

- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Load and unload aircraft baggage, mail, and cargo with precision and in accordance with flight schedules, ensuring timely departures and arrivals.
- Marshal aircraft to and from gates, providing visual signals to pilots to ensure safe movement on the ramp area.

**Job Description-** **Security Officer**:

- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels& Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
- Patrolling an airport terminal or aircraft to detect security breaches or safety hazards

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