Hindi Speaking-support Executive
3 weeks ago
We are seeking a motivated and customer-oriented individual to join our team as a Hindi-Speaking Customer Support Representative. In this role, you will be responsible for providing customer service to our clients and assisting them with their inquiries, concerns, and issues.
**Responsibilities**:
- Respond promptly to customer inquiries, resolve issues, and address concerns in a professional and courteous manner.
- Provide accurate information about our products, services, policies, and procedures to customers.
- Troubleshoot technical issues and escalate complex problems to the appropriate department for resolution.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Stay updated on product knowledge, industry trends, and company updates to better assist customers.
- Meet or exceed performance goals, including customer satisfaction metrics, response times, and resolution rates.
**Qualifications**:
- Fluent in spoken Hindi, with excellent communication skills in both Hindi and English.
- Previous experience in customer service, call center, or related field preferred.
- Strong interpersonal skills and ability to interact with customers of diverse backgrounds.
- Problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:0-3years
**Job Types**: Full-time, Fresher
**Salary**: ₹8,294.48 - ₹28,256.94 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7303336060
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