Front Office Supervisor

4 weeks ago

Igatpuri, India Manas Lifestyle Resort & Mystic Valley Spa Resort Igatpuri Full time

Oversee the daily operations of the front desk during your assigned shifts.

Assist in managing guest check-ins, check-outs, and inquiries.

Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.

Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.

Supervise and assist front desk staff, including receptionists and concierge, during your shifts.

Conduct shift briefings and debriefings to ensure smooth transitions between shifts.

Monitor and ensure the accuracy of billing and payment collection processes.

Handle cash and credit card transactions according to hotel policies.

Assist in training and mentoring front desk staff to improve their skills and knowledge.

Troubleshoot and resolve any technical issues related to front office systems.

**Job Types**: Full-time, Fresher

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Fresher: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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