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Bpo Trainer

1 month ago

Thane, India Pentagon Institute of Excellence Pvt Ltd Full time

We are Hiring " **BPO Trainer** " for Top International BPO Companies
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

**Qualification - **A bachelor's degree

**Experience - **2 to 3yrs

**Salary CTC - **Up to 5.5LPA

**Job Location** : - Thane West

**Salary**: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Rotational shift

**Speak with the employer**
+91 9867928319