IT System Administrator

2 months ago

Pune, India Varian Medical Systems Full time

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Major Responsibilities:

- Provide desktop support for Varian’s end user base as part of the international IT Support organization
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
- Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building and rolling out solutions, escalate to other support groups and vendors’ support as necessary
- Be able to diagnose, analyze and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills
- Develop, automate and implement operations best practices in the end user computing space
- Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
- Interacts with both technical and non-technical personnel and follows problems to resolution
- Collaborate effectively and closely with end users, IT stakeholders and business stakeholders
- Maintain good relationship with internal customers and other support groups
- Maintain password, data, and system security for the environment according to IT processes and standards

Educational Qualification: Bachelors/ Masters Degree from recognized university

Experience: 5+ years of relevant Desktop Support experience
- Hands on experience to provide technical assistance to end users and support to local IT systems.
- Excellent troubleshooting skills in Windows 10 Operating system.
- Be familiar with Windows features like Bit locker, Hello, Defender.
- Should have knowledge of Network printers, SCCM, Active Directory & Networking.
- Perform machine builds and support pc refresh cycles.
- Contribute to assigned projects. Attend conference calls and meetings with project team members from around the world.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
TogetherWeFight

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