Incident Managment
5 months ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
INTRODUCTION: At COMCAST, we believe in the talent of our people. It’s our passion and commitment to excellence that drives COMCAST’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely COMCAST. Here you can create the extraordinary. Join us. ABOUT THE ROLE: The Change Management Analyst is responsible for supporting the Change Management functions within Enterprise Technology. This role will help deliver the global Change Management process and will for working with various technology teams. You will be working across the global Enterprise Technologies organization and with internal and external groups to ensure delivery and success. You will also help partner and support the wider Service Management team to help deliver on Service Management Enterprise Services as needed. You are passionate about change and risk management and working hands on with various support teams to ensure delivery of services to support the business. You enjoy assisting others and are usually the person others seek for support and advice. You also demonstrate accountability and ownership that instills confidence in subordinates, peers, and senior leaders that you are proficient and dependable in the execution of your duties This role will be also responsible for the design and management of automating change related services across the organization through analysis of related policies, procedures, and processes to improve how these services are delivered to the business.
**Responsibilities Include the following**:
- Support the Change Management functions to ensure delivery of service.
- For critical impacting changes, oversee and perform quality checks to minimize the impact on business operations.
- Ensure the delivery of clear communication for critical change tickets, keeping all key stakeholders in formed to agreed and appropriate levels throughout the change lifecycle.
- Provide notifications to clients and leadership for upcoming critical events and freezes to help de-conflict overlapping events or changes.
- Identify and implement continual service improvement opportunities across the Change Management and wider Service Management functions.
- Prepare internal reports on change tickets and review with Executive Management as needed.
- Partner with Service Management Ops colleagues to help deliver on Service Management Enterprise Services as needed.
- Work with internal and external service providers to ensure compliance to change related SLAs and contractual obligations.
- Promote the Change Management process within the wider Service Management Operations and client teams.
- Collaborate with Technology Resolver teams and Business Stakeholders to understand service level availability targets and error budgets to ensure service level objectives are met for changes within the environment.
**REQUIREMENTS**:
- An experienced Change Analyst with hands on experience.
- Strong ITIL/ITSM skill set with operational background.
- 3+ years-experience operating within an enterprise scale Change Analyst function.
- 2+ years-experience in a previous technical role(s).
- Demonstrated knowledge of change management practices, activities, techniques, and tools within a large, complex organization.
- Have excellent problem-solving skills to help with investigation and resolution of major incidents and root cause as needed.
- Demonstrated experience working with 3rd parties & vendors.
**PREFERRED QUALIFICATIONS**:
- Experience with collaboration tools such as MS Teams and Slack and ITSM ticketing tools such as ServiceNow and Jira.
- Be proficient with PowerPoint, Excel, and other MS Office products such as OneNote.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may
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