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Tele Caller Executive

1 month ago

Idukki, India GREENWORLD INTERNATIONAL Full time

**Customer Outreach**:

- Initiate outbound calls to prospective and existing customers.
- Handle inbound calls from customers for inquiries or support.
- **Lead Generation**:

- Identify and qualify potential leads.
- Collect and record customer information accurately.
- **Sales and Promotion**:

- Promote products or services to potential customers.
- Explain product features, benefits, and pricing.
- Persuade customers to purchase or sign up for services.
- **Customer Relationship Management**:

- Maintain a positive relationship with customers.
- Address customer queries and concerns efficiently.
- Follow up with customers to ensure satisfaction and resolve issues.
- **Record Keeping**:

- Update and maintain customer databases.
- Document call information and outcomes.
- **Target Achievement**:

- Meet daily, weekly, and monthly sales targets.
- Report on sales progress and outcomes to supervisors.
- **Market Research**:

- Gather feedback on customer preferences and market trends.
- Report insights to help refine sales strategies and product offerings.
- **Compliance and Procedures**:

- Adhere to company policies and procedures.
- Ensure compliance with regulatory requirements, such as Do Not Call (DNC) lists.
- **Training and Development**:

- Participate in training sessions to improve product knowledge and sales skills.
- Stay updated with industry trends and best practices.
- **Team Collaboration**:

- Collaborate with team members and other departments to achieve business goals.
- Share insights and strategies to improve overall team performance.
- **Conflict Resolution**:

- Handle complaints and difficult situations calmly and effectively.
- Escalate unresolved issues to the appropriate department for further action.
- **Performance Reporting**:

- Prepare and submit daily/weekly/monthly call reports.
- Analyze call outcomes to identify areas for improvement.

**Job Types**: Full-time, Fresher

Pay: ₹7,500.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Rotational shift
- UK shift

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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