Agm - Optical

Job Req ID: 20485- Location: Guwahati, IN- Function: Technology/ IOT/Cloud- About:
**Role
TL Optical Operation

**Job Level/ Designation
M2

**Function / Department
Technology / Transport

**Location - Guwahati**

**Hiring Manager - Sukumar Das**

**Job Purpose**
- Responsible for the network and service availability of Optical network in the circle which covers multiple domains like SDH,PTN,OTN & DWDM and enhance the customer experience
- Evolve a collaborative approach with circle and NOC, CODE,COG teams along with partners and vendors so as to build & maintain operational excellence and achieve cost leadership
- Drive various partners, OEMs and internal stake holders to ensure that the network and services are designed and operated as per the current guidelines

**Key Result Areas/Accountabilities**
- Accountable for operations of circle transmission network and ensures the targeted network KPIs & service SLAs such as 2G,3G,4G & enterprises are met by developing various programs proactively
- Accountable for the inventory management and effective use of material in network.
- Accountable for the preventive maintenance process in circle.
- Drive network quality and network optimization programs to improve customer experience
- Build operational relationships with OEMs/MS partners to ensure they exceed the contractual commitments to the organization by creating win-win situations.
- Implementation of OSS/Automation process/program in the circle network
- Analysis of performance reports, outage reports and carry out remedial actions.
- Periodic Network audit and corrective actions
- Develop systematic improvement programs for Mobility & Enterprises Services
- Synergise with Fiber,IP/MPLS and Planning team to come up with better architecture to enhance network reliability on a periodic manner.
- Govern the Logistics and R&R process.
- Handling disaster/Critical incidents

**Core Competencies, Knowledge, Experience**
- 10-15 years of experience in Telecom Sector including 3~5 years of experience in a NOC/OMCT environment
- Technical Expertise in SDH/DWDM/ OTN/Ethernet. Knowledge of IP/MPLS technology.
- Understanding in Telecom Standards, Processes like eTOM/TL-9000, OSS/BSS systems and process automation,
- People management/leadership skills, Problem Management, Dispute resolution.
- Ability to work in dynamic and matrix organization.

**Must have technical / professional qualifications
B-Tech Electronics and Telecommunications