Process Trainer
2 weeks ago
Designation: Trainer - Process and Soft-skill
Qualifications: Any Graduation
Years of Experience: 3 - 6 Years in BPO
Salary : upto 420,000 p.a.
Type: Full Time and Work from office
Job Location - Vikhroli West
- Should have experience in product, soft skills, sales & behavioural trainings
- Excellent communication skills
- Ability to train all levels of customer service representatives
- Strong interpersonal, communication, and presentation skills
- Ability to train with presentations, videos, and hands-on exercises
- Facilitate OJT (On the job training)
- Maintain training delivery and feedback score benchmark
- Drive overall productivity of new and existing employees
- Assist with assessing training needs for new and existing employees and identifying training activities/systems to address competency gaps, as identified.
- Creating Content for training
- Provide training and instruction to customer service representatives to ensure successful performance of job duties
- Develop online and in-person course curriculum for all job functions
- Train new employees or retrain experienced staff members
- Maintain a training program schedule and calendar
- Develop and implement new training programs as needed
- Work in conjunction with the Quality Assurance team to ensure training and quality goals are met
**Salary**: ₹300,000.00 - ₹420,000.00 per year
Schedule:
- Day shift
Work Location: In person
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